Terms and Conditions


  1. The customer shall pay the truck/lorry fare to the concerned agency/ driver and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the truck/lorry services.
  2. The Customer agrees and acknowledges that the use of the services offered by My Truck Services is at the sole risk of the Customer and that My truck Services disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law

    Without prejudice to the above, My Truck Services makes no representation or warranty that:
    • the service will meet your requirements;
    • the service will be uninterrupted, timely, secure, or error-free.
  3. My Truck Services shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of Truck/lorry service offered by My Truck Services or due to the failure of My Truck Services to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of My Truck Services or any person or any organization involved in the above mentioned systems.

    Without prejudice to the above, My truck Services shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by My truck Services to provide a truck/lorry to the Customer within any stipulated time even if My truck Services has agreed to so provide the truck/lorry or even if the Customer has advised My truck Services of the possibility that any such loss or damage would result if the truck/lorry is not provided at all or within the stipulated time.

  4. The Customer shall indemnify My Truck Services from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which My Truck Services may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the Services by the Customer and shall pay such sums on demand.
  5. My Truck Services is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a truck/lorry booking. The location based information will be used only to facilitate and improve the probability of locating a truck/lorry for the Customer.
  6. My Truck Services shall be entitled to disclose to all companies within the Krifal IT Ventures Pvt. Ltd. or any of its authorized chauffeurs or any government body as so required by the law or by directive or request from such government body or any third party, the particulars of the Customer in the possession of My Truck Services in any way as My Truck Services, in its absolute discretion, deems fit or if it considers it in its interests to do so.
  7. My Truck Services shall be entitled at any time without giving any reason or prior notice to terminate the booking of truck/lorries done by the Customer.
  8. My Truck Services encourages all its customers to take full responsibility of their goods. In case of lost items inside the My Truck Services registered truck/lorries during the journey, My Truck Services will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
  9. If the Customer leaves any goods in the truck/lorry or has any complaint in respect of the services or the use of the truck/lorry, the Customer has to inform My Truck Services of the same in writing within 24hours of using the truck/lorry or the services of My Truck Services.
  10. The courts of Hyderabad, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by My Truck Services or the agreement or arrangement between My Truck Services and the Customer.
  11. My Truck Services shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at My Truck Services's website at www.mytruckservices.com/. or on the date that My Truck Services may indicate that such addition, variation or amendment is to come into effect.
  12. All the calls made to our call centre are recorded by us for quality and training purposes.
  13. Some of the vehicles registered with My Truck Services are continuously tracked using GPS
  14. My Truck Services does not warrant that this site, its servers, or e-mail sent from My Truck Services are free of viruses or other harmful components. My Truck Services will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.